Frequently Asked Questions:
How does it work?
The produce comes in a rubbermaid container with lid, so you don't need to be home when we deliver. The driver will leave it on your porch or otherwise designated area (if you are in an apartment, be specific when you sign up).
Then we will collect the empty on your next delivery day when we leave a new one. (So please have your empty out for pick up!!)
The bin contains a balanced selection of 12-15 fruits and veggies that change each week. Because we hand pick only the best, the selection may change throughout the week.
Do we allow substitutions?
Yes, please let us know when you sign up if you have any permanent exclusions. Otherwise, you can make substitutions on a per delivery basis via email or voicemail.
Cancellation Policy:
While there is no obligation to sign up for any length of time,
We do require 48 hr notice if you need to skip a delivery, or are cancelling.
Please respect this policy; it is necessary for ordering efficiently.
Where does our Produce Come From?
New Roots Organics buys a large percentage of local (Western WA) produce from one farm on Fir Island, (just West of Mt Vernon) called Frog Song Farm.
It is owned and farmed by Nate O'Neil and his wife. And in the fall we buy several varieties of Asian pears that aregrown nearby in Dry Slough Orchard, by Nate's dad.But to make our bins balanced and complete, we source summer fruit from Eastern Washington, and vegetables like broccoli, carrots and cauliflower from other local farms because Nate focuses on Greens, heirloom varieties of lettuces, and potatoes, and onions in large quantities.
We also buy from two wholesalers (one here in Seattle, and one in Oregon) that both have networks of local farms that they buy from and make possible for us to buy from. I am very particular about what goes into our bins each week and I have made it a point over the years to get to know the farms and (labels) that I buy from. Throughout the year, we make it a priority to include locally grown produce 1st, and then when needed, like every winter, we include citrus from California, fresh greens and lettuces. I always list the contents and variety of each bin at the top of the recipe sheet that is included and identify what is grown locally.
Carolyn Boyle
